Privacy Policy of 1win in Uganda

A trustworthy gambling venue must have the appropriate licenses and permits, ensuring its operations are legal. Specifically, 1Win Uganda complies with this by acquiring a license from the Government of Curacao. This license guarantees that they adhere to gambling regulations and protect their users' personal information, following established protocols for data collection and usage as described in their privacy policy.

Users must provide their consent for the processing of their personal data and must agree to the terms stated in the relevant document. Those who decline to accept these terms are advised to leave the website, as their access to services may be restricted.

1Win Uganda reserves the right to modify its privacy policy and will inform users of any changes that could affect their rights through email notifications. The latest version of the policy will always be available on the website, allowing users to review these updates in a timely manner.

Data Categories

The data collected by 1Win Uganda originates from various business channels, including their official website, mobile application, and the 1Win app. This information is used to identify users and enhance their overall experience. The main types of data collected include:

  • User Provided Details; Users are asked to provide personal details such as their name, contact number, birth date, gender, email address, and a form of identification when setting up or verifying their account.
  • Automatically Collected Information; The company automatically collects and analyzes details such as the user's IP address, type of browser, device specifications, language preferences, session lengths, and other relevant information when accessing the platform.
  • Supplementary Data Channels; 1Win Uganda may supplement player data with information from other sources or collaborate with third parties as needed.

Reasons for Data Collection

There are several scenarios in which a casino might use players' personal information:

  • Agreement to Terms; By signing up on 1Win, users consent to specific terms set forth by the company, which may include the use of their personal data to fulfill certain obligations.
  • Compliance with Laws; As a licensed casino operating in Uganda, 1Win must work closely with governmental bodies to tackle issues like money laundering, financing of terrorism, fraud, and cybercrime.
  • Business Objectives; The casino aims to expand its services and continually improve the quality of what it offers.
  • User Approval; Occasionally, customers may give their permission for their data to be used for marketing initiatives.

Methods of Application

The company utilizes information securely for various purposes:

  • Enabling customers to access the services they need.
  • Helping to manage user queries and processes efficiently.
  • Providing support and communicating effectively with customer service representatives.
  • Ensuring that players adhere to the casino's established regulations.
  • Taking measures to curb unethical behavior on the platform and mitigate risks.
  • Improving the quality of its products and services.
  • Developing and testing new offerings based on user preferences before launching them on the platform.
  • Safeguarding clients data privacy.
  • Analyzing business operations to formulate effective strategies.
  • Ensuring safe financial transactions for users.
  • Evaluating gaming behavior to align with gaming guidelines.
  • Monitoring player behavior to foster a safe environment.
  • Empowering customers to exercise their rights.

Information Disclosure

1Win Uganda commits to protecting players' privacy by refraining from disclosing or sharing information except under certain conditions:

  • Entities within the 1Win group may access customer data as necessary.
  • Vendors and partners might require access to player information to deliver high-quality services.
  • Obligations for compliance may necessitate sharing private data with government authorities for investigation purposes.
  • Personal details may be shared with partners that refer customers to the gaming establishment.

Security Measures

1Win Uganda is dedicated to ensuring the privacy of its players through robust security measures:

  • Data Protection; Players' personal information is securely encrypted with technologies like SSL and TLS.
  • Restricted Access; Access to customer personal information is limited to a select group of trusted staff members who are bound by confidentiality agreements.
  • Network Security; The organization collaborates with security firms to ensure network security.
  • Data Center Monitoring; Security personnel actively monitor data centers, routinely checking activity logs for any irregularities.

Customer Service

Clients in Uganda are encouraged to contact customer service if they believe their rights have been violated, need to update their personal information, seek clarification about policy terms, or face any other issues. For assistance, individuals should send their inquiries via email to